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AR & Collections Manager
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Key to the effort in building a global Internet TV network is the ability to grow and evolve our revenue-generating initiatives across the globe. We continue to introduce new commerce models, pricing strategies, and other opportunities to grow the business and now you have the chance to join the growing team of finance experts who support them.
Our Revenue Accounting and Operations team is looking for an Accounts Receivable and Collections Manager to lead our established AR & Collections function in Manila and scale it to meet the needs of a rapidly growing business. This role will own the next phase of our Collections and Dispute Management operations — driving process maturity, automation, and scale — while solving complex issues across our Revenue verticals such as Advertising, Partnerships, and Consumer Products. This role will be based in Manila but will work cross-functionally across many time zones with our US and other international offices.
The perfect candidate will be hands-on and very detail-oriented, able to analyze a large volume of requests and transactions with high accuracy, have excellent communication skills, be capable of multitasking, and take the initiative to drive process change and improvements.
In this role, you will:
- Lead and scale a high-performing AR & Collections function (Collections and Dispute Management) to support the growing needs of the business.
- Drive full team adherence to the Collections Playbook and Dispute Management Playbook, ensuring consistent and high-quality execution.
- Own team and individual KPI performance — monitoring collections, and dispute metrics, identifying gaps, and coaching the team to deliver and exceed operational KPIs.
- Manage invoice or collection disputes and escalation and drive resolution.
- Develop and establish regular review cadence with leadership and stakeholders providing visibility into key Collections and Dispute Management metrics and trends
- Lead the next phase of collections & dispute process transformation (i.e. collections automation leveraging Workday/ High Radius, design and rollout of a formal collections hold process, successful roll-out of a refund policy / process)
- Partner with the Revenue Accounting, Sales, Treasury Operations, Other business leads and 3rd party solution providers to design efficient and scalable workflows for both collections & dispute management.
- Perform detailed tracking and analysis of cash collection and collaborate with internal accounting teams to ensure proper treatment under US GAAP.
- Support monthly accounting close activities as needed.
- Proactively identify process improvement opportunities to eliminate, simplify, automate, manual workflows.
- Open to flexible working hours/ non-PH time shifts to effectively support the global nature of the collections & dispute processes and regularly engage UCAN, LATAM and EMEA customers and stakeholders.
Qualities we’re looking for:
- Thrive in a fast-paced environment with a high volume of transactions, tight deadlines, critical business requests, multiple focus areas concurrently, and high ambiguity
- Deep knowledge and understanding of Accounts Receivable and Collections workflows with demonstrated experience leading process and solutions transformation
- Proven operations manager & people manager experience
- Operations - setting clear goals, defining and enabling the right KPIs, creating seamless data flows for monitoring, managing operations peaks & valleys
- People - building and developing a high performing team, managing individual and team performance, motivating the team, coaching and career development planning
- A great communicator & collaborator who can cultivate strong cross-functional and stakeholder relationships
- Ability to maintain a high level of accuracy in preparing and entering financial information
- Highly motivated with the ability to work independently
- A forward-looking thinker who can articulate the need for and contribute to process improvement ideation and can execute on those ideas
- Advanced proficiency in Excel/ Google sheets and ERP systems navigating high volume of data (Workday and High Radius experience a plus)
- Tech-forward with a vision for how to best utilize AI across areas of coverage.
- Uses good judgment and knows when to make a decision and when to escalate
- Exemplifies the Netflix Culture and aspires to always drive toward a best-in-class Collections and Dispute Management ecosystem.
Education & Experience
- Accounting or Finance background; CPA preferred but not required
- 10+ years of relevant functional experience
- 5+ experience with building and leading a high performing team
- Degree in a relevant field of study
- Experience at a Global Company is a plus
- Experience in Ads business is a plus
- Knowledge of cloud-related ERP systems a plus (Workday)
- Experience with a ticketing tool or system is a plus (High Radius, JIRA, Salesforce, etc.)
Others
- Must be amenable to a hybrid work arrangement (3 days/week) in Makati
- Must be flexible in supporting global operations/key stakeholders while managing a team based in the Philippines
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
