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Application Analyst II - Epic Inpatient Orders

April 29, 2026

Make a difference. Be happy. Grow your career.The Role: The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships. Key Responsibilities: <ul><li>Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication. </li><li>Manage application and team documentation through proper document management lifecycles. </li><li>Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support. </li><li>Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities. </li><li>Achieve necessary certifications and continue professional development. </li><li>Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status. </li><li>Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business). </li><li>Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements. </li><li>Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. </li><li>Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation. </li></ul>Skills and Experience: <ul><li>Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience). </li><li>5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. </li><li>Proven analytical thinking and problem-solving skills. </li><li>Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management </li><li>Excellent communication and customer service abilities. </li><li>Experience in managing application support and documentation. </li><li>Ability to work collaboratively in a team-oriented environment and independently. </li></ul>Additional Details: <ul><li>Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business. </li></ul>Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...