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Ancillary Scheduler I

<h2>Position Title:</h2>Ancillary Scheduler I<h2>Department:</h2>Admitting<h2>Job Description:</h2>The Ancillary Services Scheduler I performs Patient Access functions with minimal supervision, serving as an advocate and educator for patients while supporting a multidisciplinary care team. This role coordinates and schedules diagnostic tests and procedures, ensuring the correct location and resources are arranged. They obtain and document pre-certification and authorization requirements, accurately enter information into scheduling or registration systems, and verify insurance details to support a smooth patient experience.Essential ResponsibilitiesResponsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.<ul><li>Answers telephone promptly and professionally.</li><li>Coordinates patient care throughout the continuum of care through collaboration with the multidisciplinary team.</li><li>Serves as a resource for care management.</li><li>Ensures tests and procedures are scheduled in the correct location with appropriate resources.</li><li>Selects accurate insurance carrier plans; notifies the patients or physician office staff of out-of-network carriers or potential benefit reductions.</li><li>Communicates testing requirements to patients or physician offices based on scheduling module instructions.</li><li>Duplicates any edits made in the scheduling module within the admissions module.</li><li>Monitors scheduling reports for the upcoming day to maintain readiness during potential Epic downtime.</li><li>Works closely with the physician office staff to ensure that pre-cert/authorization numbers are entered into in the scheduling or registration system.</li><li>Consistently selects the correct patient medical record number.</li><li>Maintains open communication with registration staff for unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.</li><li>Uses appropriate tools to communicate with Patient Access and other facility departments as needed.</li><li>Receives, maintains, and indexes physician orders per facility standards and guidelines.</li><li>Collaborates with internal and external interdisciplinary teams to ensure excellent customer service.</li><li>Attends in-service education and completes all required training annually.</li></ul>General Responsibilities<ul><li>Performs other duties as assigned.</li></ul> Minimum QualificationsEducation Requirements<ul><li>High School Diploma or GED required. </li></ul>Experience Requirements<ul><li>1 or more years of customer service experience required. Radiology or physician office scheduling experience preferred.</li></ul>License/Certification/Registration Requirements<ul><li>None Required.</li></ul>Knowledge/Skills/Abilities Requirements<ul><li>Communicates clearly and concisely, verbally and in writing.</li><li>Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.</li><li>Works effectively with employees, patients, and external partners.</li><li>Demonstrates proficiency in required PC applications.</li><li>Understands and adheres to organizational policies, procedures, and systems.</li><li>Performs accurate mathematical calculations, reconciles figures, and demonstrates correct grammar, spelling, and transcription.</li></ul><h2>Current OU Health Employees - Please click <a href="https://wd5.myworkday.com/oumedicine/login.htmld" target="_blank" rel="noopener noreferrer">HERE</a> to login.</h2><h2>OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.</h2>

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