Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Analyst I, Service Desk
Job Summary
The AMC Service Desk is the “Primary Technical Support Contact” for theatres. The Analyst I, Service Desk position effectively supports theatres in achieving AMC's goal of providing a best-in-class guest experience. This is accomplished through technical support that excels in speed of service, transparency, and partnerships, utilizing phone, e-mail, voicemail, and ticketing software.
This position is based in Leawood, Kansas, with remote eligibility.
What you will be doing:
- Handle all incoming calls in a friendly, courteous, and professional manner
- Ensure all incoming calls are answered live within an average of 90 seconds
- Accurately document incoming calls, e-mail request and voicemail messages into ticketing software in accordance with our Service Level Agreement (SLA)
- Process voicemail and emails in a timely manner, prioritizing responses by business needs and documented procedures
- Establish and maintain rapport with field managers by listening, empathizing, and answering questions
- Ensure all Service Desk tickets are resolved in accordance with our Service Level Agreement (SLA) by identifying the service level for the ticket, properly documenting incident details and actions taken to troubleshoot, validating the resolution, and getting confirmation from the theatre that the issue has been resolved
What we need from you:
- High School Degree
- 1+ years of experience in customer service
- 2+ months of experience in an IT-related discipline, or 1+ years of experience as an AMC Manager
- Working knowledge of help desk productivity tools, including call handling, ticketing software systems, and general MS Office applications
- Ability to follow documented procedures and knowledge articles
- Good oral and written communication skills
- Ability to summarize and document complex technical issues while resolving them
- Ability to effectively prioritize and execute tasks during periods of increased work volume
- Strong attention to detail
What we also value (preferred):
- IT Certification (CompTIA A+, Network+, and/or IT Fundamentals)
- Degree in a computer-related discipline
- 1+ years of experience in help desk or support-related positions
- Effective collaboration with peers on varying technical issues while remaining effective on individual tasks
Minimum qualifications:
- High School Degree
- 1+ years of experience in customer service
- 2+ months of experience in an IT-related discipline, or 1+ years of experience as an AMC Manager
Why Work at AMC?
Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!
AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.
AMC supports personal well-being and work-life balance with a benefits package designed to promote health and happiness, both inside and outside of work.
- Hybrid work schedule (remote/in-office) for most corporate roles
- Annual bonus potential
- Accrued vacation and absentee time plus 12 paid holidays, including an additional day for your birthday
- Reduced working hours on Fridays during the summer to enjoy more of what you love outside the office
- Comprehensive medical, dental, and vision coverage
- Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
- 401(k) match to support your financial goals
- A relaxed, collaborative office environment with Coca-Cola Freestyle machines
- Convenient on-site gym facility
- Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
- Special savings on AMC gift cards
- And of course—FREE movies at any AMC theatre nationwide and the ability to provide up to 8 friends and family movie passes
Compensation
AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, a specific skill set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.
The compensation for this position is: $19.50 - $21.00
Job Address
One AMC Way 11500 Ash Street Leawood, Kansas 66211
Employment Status
Full Time
Relocation Eligibility
No
Department
IT THEATRE HELP DESK
Pay Rate Type
Hourly
AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.
