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Analyst-Account Svcs
About the position
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... First point of contact post sale for Reveal and Fleet Implementations for the Government, Enterprise/Strategic, Mid Market and SMB Business Markets ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan Implement core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience Validate proper product mix, ensuring hardware and software features sets are compatible with the client’s assets Main escalation point during onboarding, and mid-lifecycle engagements, responsible for facilitating quick resolution Subject matter expert for key functionality providing clients best practices on how to maximize value and return on investment Utilize all resources, including paid resources such as field support technicians, to care for timely resolution Ensure installations are scheduled and executed in a timely manner Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams. Proactively coordinate with cross-functional business partners to solve escalations and ensure efficient implementation of processes. What we’re looking for... A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities Team leader with proven experience leading cross-functional teams and projects. Detailed understanding of the complexities associated with hardware and software solutions Demonstrated success managing complex projects Proven ability to thrive in a fast paced environment You’ll need to have: Minimum one year experience of Verizon Connect systems and tools, like: Salesforce, Connect 360, Super Libra Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience. Even better if you have one or more of the following: If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: \$59,000.00 - \$96,000.00.
Responsibilities
- First point of contact post sale for Reveal and Fleet Implementations for the Government, Enterprise/Strategic, Mid Market and SMB Business Markets ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan
- Implement core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience
- Validate proper product mix, ensuring hardware and software features sets are compatible with the client’s assets
- Main escalation point during onboarding, and mid-lifecycle engagements, responsible for facilitating quick resolution
- Subject matter expert for key functionality providing clients best practices on how to maximize value and return on investment
- Utilize all resources, including paid resources such as field support technicians, to care for timely resolution
- Ensure installations are scheduled and executed in a timely manner
- Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria
- Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams.
- Proactively coordinate with cross-functional business partners to solve escalations and ensure efficient implementation of processes.
Requirements
- A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities
- Team leader with proven experience leading cross-functional teams and projects.
- Detailed understanding of the complexities associated with hardware and software solutions
- Demonstrated success managing complex projects
- Proven ability to thrive in a fast paced environment
- Minimum one year experience of Verizon Connect systems and tools, like: Salesforce, Connect 360, Super Libra
- Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Benefits
- health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
- matched 401(k) savings plan
- up to 8 company paid holidays per year and up to 6 personal days per year
- paid parental leave
- adoption assistance
- tuition assistance
- incentives
- premium pay such as overtime, shift differential, holiday pay, allowances, etc.
- up to 15 days of vacation per year, which grows with additional service
