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Amazon VCS Associate, Telecalling/BPO - Freshers Eligible

Amazon has announced new job openings for those interested in customer service and support jobs to work remotely. The company is hiring for the post of Virtual Customer Service (VCS) Associate, Telecalling/BPO, and Non-IT Technical Support. The company is hiring freshers as well as experienced candidates for the post if they fulfill the eligibility criteria.

Candidates who have passed 12th standard or are graduates from a recognized board/university can apply. These are full-time, work-from-home jobs where the employees provide customer and business support only through online systems. These roles suit both those new to the industry and those with experience. Some candidates are trained prior to joining.

Position Overview:

Company	Amazon.com
Job Positions	Virtual Customer Service Representative, Non-IT Technical Support Associate, Telecalling/BPO Associate
Job Type	Full time
Work Mode	Remote (Work From Home)
Location:	India
Qualification	12th Pass / Graduation
Experience	0-3 Years (Freshers Welcome)
Salary	₹25,000 - ₹35,000 per month
Working time	10:00 a.m.-5 p.m.

Available Positions

Virtual Customer Service Rep

Answer customer inquiries about accounts, orders, deliveries, returns and other services. The emphasis is on accuracy of information and a positive customer experience.

Telecalling / BPO Executive

Speak with customers on the phone, assist with common problems, update customer information, and follow standard call procedures.

Technical Support Associate (Non-IT)

Fixing simple technical issues related to company services or digital platforms.

What You Will Be Doing

These are your responsibilities depending on the department you are placed in:

Answering customer questions on the phone or online
Answering questions about accounts or services
Updating customer data in company systems
Accurate record-keeping of customer interactions
Providing basic technical guidance where appropriate
Escalating complex issues to senior support teams
Completing assigned work on time
Adherence to company policies and quality standards
Safeguarding customer information
Collaborating with team members to meet service objectives

What your specific responsibilities will be depends on the position you are offered at the time of your selection.

Minimum Qualifications

12th standard pass from a recognized board or a bachelor's degree from a recognized university.
Freshers are also welcome to apply. Candidates with up to 3 years of relevant experience can also apply
Basic computer knowledge needed
Excellent communication skills preferred
Dependable internet for working remotely
Ability to learn company systems and procedures

Skills we are looking for

Excellent verbal and written communication skills
Basic use of computers
Internet savvy, email savvy
A real customer-service attitude
Excellent problem-solving skills
Basic keyboard skills
High attention to details
Time management skills
Self-starter, able to work independently
Able to work well in a team

Selected candidates are trained to get familiar with the work process before they start the live work.

Business Hours

10:00 AM - 5:00 PM. Full-time work-from-home position. Employees are required to be available during scheduled hours and to complete assigned tasks within established timelines.

Compensation & Benefit

Monthly Salary: 25,000-35,000 (Based on role, qualifications, experience, and interview performance). Eligible employees may also be provided with: