Amazon and Marketplace Specialist (In-Office or Remote)

About the position

This role is for an Ecommerce Marketplace Specialist who has a strong understanding of Amazon Seller Central, including listings, keywords, ads, and account health. The ideal candidate will have a disciplined approach to execution that drives marketplace growth. The company emphasizes supporting employees, allowing them to improve without burnout, and working on real brands with a team that respects the craft of marketplace work.

Responsibilities

  • Own listings, cases, and data with precision.
  • Manage real ASINs and make live listing updates.
  • Update titles, bullets, backend attributes, A+ content, and images.
  • Utilize checklists, SOPs, and clean processes for operations.
  • Organize case logs, name files properly, and meet deadlines without reminders.
  • Spot and fix inconsistencies before they escalate.
  • Navigate Amazon Seller Central to find listing quality reports, suppression alerts, account health notifications, and case history.
  • Open and manage cases end-to-end, providing necessary documentation and escalating strategically.
  • Use tools like Helium 10 (or similar) to research and track keywords, update listings, and monitor changes in rank and traffic.
  • Understand how Amazon ads (Sponsored Products, Sponsored Brands, and Amazon DSP) fit into the marketplace ecosystem.
  • Export and organize campaign data accurately.
  • Recognize underperforming keywords, ASINs, audiences, placements, or campaigns.
  • Ensure data accuracy in spreadsheets and reports.
  • Collaborate with Marketplace, Marketing, Creative, and agency partners.
  • Communicate clearly, ask smart questions, and escalate blockers early.
  • Take feedback without defensiveness and adjust quickly.
  • Stay organized and track moving pieces under pressure with tight timelines.

Requirements

  • Proof of ability to execute on Amazon listings, cases, and data with precision.
  • Experience managing real ASINs and making live listing updates.
  • Comfortable updating titles, bullets, backend attributes, A+ content, and images.
  • Reputation for double-checking work and ensuring accuracy.
  • Systems-first operations mindset, working from checklists and SOPs.
  • Organized case logs, properly named files, and meeting deadlines without reminders.
  • Ability to spot inconsistencies early and fix them.
  • Real fluency in Amazon Seller Central, including knowledge of where to find specific reports and notifications.
  • Comfortable opening and managing cases end-to-end.
  • Experience with SEO, keywords, and listing performance optimization.
  • Experience using tools like Helium 10 (or similar) for keyword research and tracking.
  • Understanding of how Amazon ads fit into the ecosystem and contribute across the funnel.
  • Ability to export and organize campaign data accurately.
  • Ability to recognize underperforming ad elements.
  • Adherence to existing ad structures and naming conventions.
  • Data accuracy taken personally, with attention to detail in spreadsheets and reports.
  • Ability to work well with others (Marketplace, Marketing, Creative, agency partners).
  • Clear communication skills.
  • Ability to escalate blockers early.
  • Ability to take feedback without defensiveness and adjust quickly.
  • Detail-oriented under pressure.
  • Humble: putting team and others' needs ahead of own.
  • Hungry to learn more.
  • People smart: a great teammate.

Nice-to-haves

  • Experience with Walmart Seller Center or other marketplaces.
  • Exposure to regulated or health-related categories.
  • Experience supporting international marketplaces.

Benefits

  • Generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with the option to bank days for later use
  • Above-market pay for the right person
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