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Amazon and Marketplace Specialist (In-Office or Remote)
About the position
This role is for an Ecommerce Marketplace Specialist who has a strong understanding of Amazon Seller Central, including listings, keywords, ads, and account health. The ideal candidate will have a disciplined approach to execution that drives marketplace growth. The company emphasizes supporting employees, allowing them to improve without burnout, and working on real brands with a team that respects the craft of marketplace work.
Responsibilities
- Own listings, cases, and data with precision.
- Manage real ASINs and make live listing updates.
- Update titles, bullets, backend attributes, A+ content, and images.
- Utilize checklists, SOPs, and clean processes for operations.
- Organize case logs, name files properly, and meet deadlines without reminders.
- Spot and fix inconsistencies before they escalate.
- Navigate Amazon Seller Central to find listing quality reports, suppression alerts, account health notifications, and case history.
- Open and manage cases end-to-end, providing necessary documentation and escalating strategically.
- Use tools like Helium 10 (or similar) to research and track keywords, update listings, and monitor changes in rank and traffic.
- Understand how Amazon ads (Sponsored Products, Sponsored Brands, and Amazon DSP) fit into the marketplace ecosystem.
- Export and organize campaign data accurately.
- Recognize underperforming keywords, ASINs, audiences, placements, or campaigns.
- Ensure data accuracy in spreadsheets and reports.
- Collaborate with Marketplace, Marketing, Creative, and agency partners.
- Communicate clearly, ask smart questions, and escalate blockers early.
- Take feedback without defensiveness and adjust quickly.
- Stay organized and track moving pieces under pressure with tight timelines.
Requirements
- Proof of ability to execute on Amazon listings, cases, and data with precision.
- Experience managing real ASINs and making live listing updates.
- Comfortable updating titles, bullets, backend attributes, A+ content, and images.
- Reputation for double-checking work and ensuring accuracy.
- Systems-first operations mindset, working from checklists and SOPs.
- Organized case logs, properly named files, and meeting deadlines without reminders.
- Ability to spot inconsistencies early and fix them.
- Real fluency in Amazon Seller Central, including knowledge of where to find specific reports and notifications.
- Comfortable opening and managing cases end-to-end.
- Experience with SEO, keywords, and listing performance optimization.
- Experience using tools like Helium 10 (or similar) for keyword research and tracking.
- Understanding of how Amazon ads fit into the ecosystem and contribute across the funnel.
- Ability to export and organize campaign data accurately.
- Ability to recognize underperforming ad elements.
- Adherence to existing ad structures and naming conventions.
- Data accuracy taken personally, with attention to detail in spreadsheets and reports.
- Ability to work well with others (Marketplace, Marketing, Creative, agency partners).
- Clear communication skills.
- Ability to escalate blockers early.
- Ability to take feedback without defensiveness and adjust quickly.
- Detail-oriented under pressure.
- Humble: putting team and others' needs ahead of own.
- Hungry to learn more.
- People smart: a great teammate.
Nice-to-haves
- Experience with Walmart Seller Center or other marketplaces.
- Exposure to regulated or health-related categories.
- Experience supporting international marketplaces.
Benefits
- Generous healthcare package
- Monthly team events and activities
- Flexible Stat Holidays with the option to bank days for later use
- Above-market pay for the right person