Airlines Customer Service Remote Jobs, Remote Airline Jobs Atlanta Apply In USA ( Customer Assi[...]

About the Role

Company: American Airlines

Position: Customer Assistance Representative

Location: Sacramento, USA

Hours: 8 per week

Pay: $20 per hour

Qualification: Graduation (High school or equivalent)

Responsibilities

  • Greet customers at the airport and at ticket stations.
  • Review ticket area to ensure compliance with policies and procedures.
  • Assist customers with kiosk bag handling (e.g., shipping, receipts).
  • Maintain and troubleshoot kiosk machines.
  • Collaborate with kiosk technology team to resolve issues.
  • Document and resolve customer problems using the application system.
  • Monitor and clean travel documents (passports) and other related items.
  • Help customers search for and retrieve bags, assist with credit card transactions, and verify documentation.
  • Answer customer queries regarding baggage allowances and other services.
  • Confirm and authorize documentation and kiosk usage per regulations.
  • Provide guidance and instructions to customers on board procedures.
  • Follow government regulations (FAA, TSA) and company policies.
  • Report incidents and assist with operational tasks as required.
  • Assist with cargo/customer workload at bus stations.

Qualifications and Requirements

  • High school graduate or equivalent.
  • Good communication skills and friendly demeanor.
  • Ability to use company systems and software.
  • Basic knowledge of airport regulations and procedures.
  • Adaptability and willingness to learn.
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