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ADI - Insurance Claim Advocate
General information
Career areaInsurance
Work Location(s)
535 Anton, CARemote?
No
Ref #
22354Posted Date
05-26-26Working time
Full time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The Opportunity
Location: Hybrid role in Costa Mesa, CA (3 days in office / 2 days remote) Ally is a leading provider of Property & Casualty (P&C) insurance solutions for franchised auto dealers across the country. As the exclusive distributor of an Ally-branded garage insurance product, we help dealers protect their businesses with coverage designed to support many of their day-to-day insurance needs.As a Dealer Relations Advocate, you will play an important role in creating a positive experience for our dealer partners. Acting as a trusted point of contact, you will serve as the bridge between dealers and our internal and external claims partners, helping to ensure questions are answered, concerns are addressed, and claims move forward as smoothly as possible.
In this role, you will provide outstanding customer service, build strong relationships with dealer partners, and advocate on their behalf throughout the claims process. You will work closely with claims teams to support timely and accurate claim handling, troubleshoot issues, and help drive solutions that meet dealer needs. Success in this position requires strong communication skills, a customer-first mindset, and the ability to collaborate effectively across teams.
The Work Itself
- Serve as the primary point of contact for dealer partners, supporting them with claims-related questions and guiding them through the claims process.
- Gather, review, and submit loss details to the appropriate claims teams, helping ensure information is complete, accurate, and processed efficiently.
- Communicate with dealer partners by phone, email, and in person to provide updates, address concerns, and help resolve issues in a timely and professional manner.
- Advocate for dealer needs internally and with third-party partners by sharing feedback, identifying opportunities for improvement, and helping drive effective solutions.
- Maintain a strong understanding of Ally’s products, policies, and processes to confidently answer questions and provide clear, helpful guidance.
- Recognize potential issues or escalations early, partner with leadership and cross-functional teams, and work toward prompt and effective resolution.
The Skills You Bring
Minimum Qualifications
- 1+ years of experience
- High school Diploma or GED equivalent
Preferred Qualifications
- 1+ years of experience in the insurance industry required; commercial insurance experience preferred.
- Current producer and/or adjuster license, or the ability to obtain appropriate licensing in required states.
- Strong problem-solving and conflict-resolution skills, with the ability to navigate issues thoughtfully and effectively.
- Demonstrated accountability, strong organizational skills, and the ability to manage priorities in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to build positive relationships with dealer partners and internal teams.
- Proven commitment to delivering exceptional service to both internal and external customers.
- Familiarity with claims processing is a plus.
