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Account Manager In Office, Hybrid, or Remote

About the position

Auxiant is a third-party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. As an Account Manager, you will consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc. You will communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing), and respond to client requests in a quality and timely manner.

Responsibilities

Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.
Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing).
Respond to client requests in a quality and timely manner.
Work closely with sales consultants to transition new clients to Auxiant.
Handle essential functions on client renewals.
Develop and maintain positive client relations to ensure business retention.
Proactively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence).
Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction.
Educate and update clients about Auxiant’s services and products.
Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.).
Interact with external customers in a social setting.

Requirements

Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).
PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint).
Previous experience in a professional office environment.
Previous experience with customer relations.
Excellent interpersonal, written/verbal communication and presentation skills.
Ability to multi-task.
Willingness to travel as needed.
Valid driver’s license.
Bachelor’s degree and 2-4 years related experience; or equivalent combination of education and experience.
Insurance license to be obtained.

Nice-to-haves

Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).

Benefits